We respond promptly to inquiries about hardwood furniture industry standards, sourcing practices, and business partnerships.
We welcome questions, feedback, and partnership inquiries from industry professionals, furniture retailers, interior designers, and customers interested in hardwood furniture quality and craftsmanship. Whether you're researching sustainable sourcing, comparing wood species, or exploring custom furniture solutions, we're here to provide thoughtful, informed guidance.
The best way to reach Brass & Linen is via email. Our team monitors inquiries continuously during business hours and responds within the timeline noted below. For time-sensitive matters, please indicate the urgency in your subject line.
To help you plan your outreach, here's what typical timelines look like for different inquiry types:
| Inquiry Type | Response Time | Best Channel |
|---|---|---|
| General questions | 24–48 hours | |
| Sourcing & standards | 2–3 business days | Email (detail your request) |
| Partnership proposals | 3–5 business days | Email + scheduled call |
| Feedback on content | 5–7 business days | |
| Media or interview requests | Up to 2 weeks | Email (with details) |
Note: Response times may extend during industry conferences, trade shows, or periods of high inquiry volume. We prioritize substantive questions and relevant partnerships.
To set clear expectations: we do not provide product recommendations to unlicensed retailers, handle direct consumer complaints about specific manufacturers, or negotiate pricing or terms on behalf of industry partners. We also do not respond to unsolicited marketing solicitations, link requests from unvetted domains, or requests to place sponsored content without transparent disclosure.
If your inquiry falls into one of these categories, we'll let you know directly and point you toward more appropriate resources when possible.
A few quick steps help us give you the best response: